Returns Policy
We want our customers to be completely happy with the design, style and quality of their piece of jewellery and we are confident that you will be. In some circumstances the item may not be exactly as expected because buying a piece of jewellery from the Catherine Jones on-line Boutique is not the same as holding the piece in your hand or trying it on in our shop.
Goods must be returned unworn, in perfect re-saleable condition and in the original packaging.
We are sorry but for reasons of hygine, earrings cannot be returned or exchanged unless proven faulty at the time of purchase.
Our jewellery is subjected to quality control before being sent to you. Occasionally a piece may be faulty and any faulty piece will be replaced.
Please let us know within 7 days of receiving the item that there is a fault and follow our returns procedure set out below. Any item that has been damaged while being worn will not be replaced. When we receive a damaged piece, it will be inspected in our workshop for wear. A fault may be repaired or the item replaced.
Please return the item to us following the same guidelines as above including obtaining a Return Authorisation Code. Please state the reason the item has been returned and indicate whether you would like a full refund (excluding original delivery charge) or an exchange.
Once we receive your item it will be thoroughly inspected by our workshop and quality control team. Once we are satisfied that the item is not faulty as a result of damage caused by accident, neglect or misuse we will either exchange the item or refund you the full amount (excluding original delivery charge).
Catherine Jones
Designed and made in our London workshop, these pieces are exclusively available to order through Catherine Jones. As Cambridge’s best-loved independent jewellers, we specialise in contemporary, luxury and fashion pieces. We are famed for our championing of ethical diamonds, with a particular focus on brilliantly coloured fancy diamonds and unusual gemstones such as citrine, topaz, tourmaline and tanzanite.
