Call us on: +44 (0)1223 361596

Shipping & Returns

SHIPPING & RETURNS

All UK item(s) are sent via Royal Mail Standard UK delivery and all overseas items are via Royal Mail International Signed For™. We can arrange courier despatch, please contact us for charges, if you would prefer this method of delivery.

United Kingdom

STANDARD FIRST CLASS SIGNED FOR UK 1-3 Days Free

SPECIAL DELIVERY 1pm Next Day* £8 (in-stock items only)

 

International

EUROPE INTERNATIONAL STANDARD 1-7 Working Days £15

REST OF WORLD INTERNATIONAL TRACKING AND SIGNATURE ** 2-10 Working Days £25
 

*­Please note that orders placed online or over the telephone after 1pm Friday will arrive the following Tuesday, subject to product availability and clearance of payment. Orders placed prior to a Bank Holiday weekend will be delivered two days after the Bank Holiday.

**Non-EU orders are exclusive of VAT. You will see that VAT (20%) will be removed from your order at checkout. Carriage is not exempt of VAT.

The Royal Mail allocates a unique tracking number to each package. This number is retained by Catherine Jones Jewellery Ltd. for reference and to track a package to its destination. If goods are not received within the time-frame stipulated (1-3 days in UK/Eire, 1-7 Europe and 2-10 days international), please contact Catherine Jones Jewellery Ltd. customer services via telephone +44 (0)1223 361596 or email online@catherinejones.com. The item will be tracked using the unique Royal Mail tracking number to locate its whereabouts and the customer will be informed.

All parcels require to be signed for. If you are not present when your parcel is delivered, a card will be left with a point of contact. Please follow the instructions to re-schedule delivery. This is not something we are able to assist with.


DELIVERY TIME ESTIMATES

For items in stock, delivery will be 1-3 days from the day the order is received and payment successfully processed. Overseas delivery will be 2-10 days from the day the order is received and payment successfully processed.

When an item is on order from our supplier, we will notify you of an approximate delivery date. When an item is made to order, please allow 4-6 weeks for delivery. If there is an unexpected delay, we will contact you via telephone or email.


RETURNS POLICY

We want our customers to be completely happy with the design, style and quality of their piece of jewellery and we are confident that you will be. In some circumstances the item may not be exactly as expected. Therefore we offer a 7-day money-back guarantee on unworn items.

Goods must be returned unworn, in perfect re-saleable condition and in the original packaging.

We are sorry but for reasons of hygiene, earrings cannot be returned or exchanged unless proven faulty at the time of purchase.

Our jewellery is subjected to quality control before being sent to you. Occasionally a piece may be faulty and any faulty piece will be replaced if possible or refunded. Please let us know within 7-days of receiving the item that there is a fault and follow our returns procedure set out below.

Any item that has been damaged while being worn will not be replaced. When we receive a returned piece, it will be inspected in our workshop for wear. A fault may be repaired or the item replaced or refunded.

Please return the item to us following our returns policy above, please use your order number in all correspondence. Your order number will have been sent to you in an email confirming your

online transaction and will be 9-digits long. Please state the reason the item has been returned. Once we are satisfied that the item is unworn and not faulty as a result of damage caused by accident, neglect or misuse, we will either exchange the item if possible or refund you the full amount (excluding original delivery charge).


RETURNS PROCEEDURE

Please follow this procedure for returning items. After being fully inspected by quality control for damage or wear, a refund (excluding original delivery charge) or exchange, will be made within 30-days of us receiving the goods, if there is a delay for any reason we will contact you as soon as possible.

  • Your 9-digit order number must be written clearly on the front of the package and any documentation contained within
  • Items must be unworn and in perfect re-saleable condition and in original packaging
  • Items must be returned to us within the 7 days of being received by you, we track all item(s) we send via Royal Mail Special Delivery or Royal Mail International Signed For to ensure your item(s) are delivered to you in a good time.
  • For customers overseas, you must notify us of your wish to return item(s) within 7 days of receiving them and return them as soon as possible. All other conditions mentioned above apply.
  • All delivery charges resulting in the return of your item(s) are payable by you, the customer.

We strongly encourage you to obtain proof of posting; we cannot accept responsibility for item(s) lost in transit. Items returned outside of the specified time-frame or outside of the above guidelines may be accepted at the discretion of Catherine Jones Jewellery Limited and will be dealt with on a case-by-case basis.


If you have any questions regarding the return of an item or you are unable to locate your 9-digit order number, please email online@catherinejones.com and a member of our online team will be happy to assist you.